Request Desk

Empower your organization with a centralized and automated request management system. OrangeHRM Request Desk simplifies tracking, responding, and resolving employee and department requests efficiently, ensuring seamless workflows and improved operational efficiency.

Reporting and Analytics for Continuous Improvement
Enhanced Security with MFA
Centralized Request Tracking & Resolution
Enhanced Security with MFA
Automated Hiring Requisition Management
Employee Management
Self-Resignation Requests & Workflow Automation
Custom User Roles
Effortless IT Query Management
Employee Management
HR Department Request Handling
Enhanced Security with MFA
Enhanced Communication & Transparency
HR Administration
Workflow Automation for Efficiency
Reporting and Analytics
Advanced Reporting & Analytics
Custom User Roles
Simplified Approvals for HR Requests
Audit Trail
Seamless Email Integration & Data Export
Join Over 5 Million Users Who Trust OrangeHRM as Their Trusted HR Partner

Streamline Request Management

Centralized Request Tracking & Resolution

Manage all types of requests in one place, from IT-related queries to HR department requests. OrangeHRM Request Desk provides a single platform for tracking, monitoring, and ensuring timely resolution, reducing bottlenecks and enhancing workplace efficiency.

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Automated Hiring Requisition Management

Simplify hiring workflows with automated hiring requisitions. From initiating job requests to shortlisting candidates and securing approvals, OrangeHRM ensures a structured and efficient process, reducing manual effort and speeding up recruitment.

Manage Hiring Requisitions and Workflow Automation

Self-Resignation Requests & Workflow Automation

Make employee departures seamless with automated self-resignation request workflows. Ensure proper documentation, initiate necessary exit processes, and provide smooth transitions for employees leaving the organization.

Self Resignation Request Management and Workflow Automation

Effortless IT Query Management

Optimize IT-related request handling, such as asset procurement, equipment requests, and software installations. OrangeHRM Request Desk enables employees to submit and track IT requests efficiently, minimizing downtime and ensuring quick resolutions.

IT related Query Management

HR Department Request Handling

Employees can easily submit and track HR-related requests, including job confirmations, salary updates, supervisor changes, payroll queries, and general HR inquiries. Centralize these requests to streamline responses and improve employee satisfaction.

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Enhanced Communication & Transparency

Facilitate clear and effective communication between employees and request owners. Keep all stakeholders informed through real-time updates, request tracking, and direct messaging within the platform for faster resolution.

Request Communication Management

Workflow Automation for Efficiency

Automate request routing to ensure every request reaches the right department or individual. Enable delegation in case of absences and establish predefined rules to optimize request processing without manual intervention.

Workflow Automation for Streamlined Operations

Advanced Reporting & Analytics

Gain valuable insights into request trends, response times, and team performance with comprehensive reports and analytics. Identify inefficiencies and make data-driven improvements to optimize request management processes.

Reporting and Analytics for Continuous Improvement

Simplified Approvals for HR Requests

Make approvals effortless for promotions, reporting structure changes, and personal information updates. Empower managers and HR teams to handle requests efficiently within a centralized, user-friendly platform.

Simplify Approvals Enhance Efficiency

Seamless Email Integration & Data Export

Request owners and administrators can communicate via email directly from the system, maintaining a clear history of correspondence. Easily export request data in CSV format for analysis and continuous process improvement.

Request Communication Management

Why OrangeHRM?

Seamless Communication
Centralized & Automated

Manage all requests in one place with workflow automation.

Increased Security
Data-Driven Decisions

Advanced reporting and analytics for continuous improvement.

Enhanced Compliance
Scalable & Flexible

Adaptable to your organization’s needs, ensuring efficiency at every level.

Seamless Communication
User-Friendly Experience

Intuitive interface designed for easy request submission and management.

Frequently Asked Questions

Everything you need to know about the product and billing.

The Request Desk module in OrangeHRM serves as a centralized platform that allows employees to submit various types of requests, such as leave applications, travel arrangements, expense reimbursements, or general inquiries, which are then routed to the appropriate personnel for review, approval, or resolution. This system streamlines the request management process, enhancing efficiency and ensuring timely responses.

For HR departments, the Request Desk extends its capabilities to manage inquiries related to job confirmations, salary details, supervisor changes, general HR questions, payroll issues, and payslip queries. By centralizing these requests, the module streamlines workflows and ensures timely responses, thereby enhancing employee satisfaction and engagement.

Yes, the Request Desk module simplifies the hiring process by allowing HR teams to manage hiring requisitions seamlessly. It automates workflows, reduces manual tasks, and ensures that all necessary approvals are obtained efficiently, thereby expediting the recruitment process.

Employees can access the Request Desk through the Quick Access widget available on the OrangeHRM dashboard. This feature allows them to promptly submit and manage their requests without navigating through multiple screens, thereby enhancing user experience and efficiency.

Yes, administrators can configure various request types, such as general inquiries, hiring requisitions, and employee management requests, tailoring the system to the organization's specific needs. This customization ensures that the Request Desk aligns with the unique processes and requirements of the organization.

The module includes features like a "Send Email" button within the request interface, allowing administrators and supervisors to communicate directly with relevant parties. This integration ensures timely and accurate communication throughout the request process, enhancing overall management and resolution efficiency.

Yes, the Request Desk module integrates seamlessly with other OrangeHRM features, such as Employee Management and Recruitment, ensuring that data collected during the request process is synchronized across the system. This integration facilitates a cohesive and efficient HR management experience.

The module allows HR teams to export the Employee General Requests List to CSV format, providing valuable data that can be analyzed to identify trends and areas for improvement. This functionality supports informed decision-making and continuous process enhancement.
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